Need to Reschedule?

You can reschedule your appointment at no cost if you give us at least 48 hours notice. Simply make changes through our booking system.

Late Cancellations or Rescheduling

For cancellations or rescheduling within 48 hours of your appointment, a 50% fee of the service cost (up to $500) will be charged to honor our stylists’ time.

No-Show Policy

If you don’t show up for your appointment, the full cost of the service will be charged. Your time is valuable, and so is ours—thank you for understanding.

Running Late?

Please let us know if you’re running late. If you’re more than 15 minutes late, we may need to modify or reschedule your appointment, which may incur a 50% cancellation fee.

Gratuity Policy

Tips are never required but are always appreciated! No one on our team will ask for a tip, but if you feel we’ve gone above and beyond, feel free to leave a gratuity at your discretion.

Relevant Information Policy

Your health and safety are a top priority for us!

Certain health conditions, allergies, medications, or previous treatments may affect your service results or even pose risks.

It is absolutely critical to inform us of any relevant information during your consultation or prior to your appointment.

This information allows us to provide safe, tailored services that meet your needs.

We kindly ask you to understand that these questions are asked with your well-being in mind—not out of curiosity. Providing this information helps us ensure your health, safety, and satisfaction.

Children in the Salon

To maintain a serene and safe environment, we kindly ask that only clients receiving services be present in the salon. Thank you for helping us keep the atmosphere relaxing for all.

Photography & Videography Policy

We may capture photos or videos during your appointment to record your hair’s condition or showcase our work on social media. If you prefer not to appear on our public platforms, just let us know. However, we may still document your hair for internal use or professional record-keeping.

COVID-19 Policy

Your safety matters to us!

If you’re feeling unwell or have been exposed to COVID-19, please reschedule.

We follow strict sanitation protocols, including disinfecting tools, workstations, and shared spaces regularly.

Hand sanitizers are provided throughout the salon.

Respectful Environment Policy

Kindness and respect make everything better! We ask all clients to treat our team and other guests courteously to ensure a positive experience for everyone.

Behavior Policy

We strive to provide a welcoming environment, but we will not tolerate aggressive, threatening, or harassing behavior toward our team or other guests.

• If a client becomes verbally or physically aggressive, we reserve the right to immediately stop the service, ask them to leave, and refuse future appointments.

• Refunds will not be issued for services interrupted due to inappropriate behavior.

Your safety and comfort are always our priority, and we will not hesitate to take action if necessary.

Right to Refuse Service

We reserve the right to refuse service to anyone who violates our policies or creates an unsafe or uncomfortable environment for our team or guests.

Refunds & Exchanges

While we’re confident in the services we provide, we do not offer refunds for completed services. If something doesn’t feel right, let us know before you leave so we can make it right! For retail products, unopened items may be returned or exchanged within 7 days with proof of purchase.

Your Comfort is Key

Have questions or need clarification? Let us know! We’re here to ensure your experience is as seamless and enjoyable as possible.

Thank you for choosing Chic Gal's Mane! Your trust means the world to us. We look forward to making you look and feel your absolute best. 💕